Control Room Shift Engineer

Department: Technical Facilities

Reports to: Control Room Engineering Supervisor

The Control Room Shift Engineer will be based at a secure, mission-critical campus, reporting to the Control Room Engineering Supervisor and working closely with Campus Technical Facilities Managers and the central Service Desk team on a day-to-day basis.

The primary purpose of the role is to operate within a state-of-the-art, 24/7 Control Centre supporting a portfolio of critical facilities. The post holder will ensure the availability, reliability, and operational efficiency of all engineering systems, enabling continuous 24 x 7 x 365 operations and the delivery of a world-class service to customers.

The Control Room Shift Engineer acts as the first line of response for engineering incidents. Where system parameters are not met, the role is responsible for implementing incident management procedures, including assessing event severity, risk, and impact; coordinating responses with internal teams and external service partners; and ensuring incidents are contained and resolved within defined service level timeframes.

Key Duties and Responsibilities

• Supporting full compliance with Health, Safety, and Environmental standards at all times
• Proactively monitoring engineering systems via Building Management Systems (BMS) and Electrical Management Systems (EMS) on a 24 x 7 x 365 basis
• Conducting engineering assessments of BMS / EMS alerts, evaluating operational and customer risk, and validating and reporting alarms in line with incident management procedures
• Identifying and reporting issues affecting engineering system availability, resilience, or design efficiency through assessment of technical design documentation, O&M manuals, and schematic drawings
• Supporting the appointed maintenance contractor with first-line incident response, containment, and resolution, providing technical assistance to on-site operational teams
• Operating, monitoring, and reporting engineering activities through CAFM and Service Desk systems
• Producing and distributing performance reports for third-party technical suppliers in accordance with agreed service levels
• Maintaining Control Centre documentation and associated knowledge repositories

Operational Responsibilities

• Coordinating and collaborating with colleagues and service partners to ensure a customer-first approach to facilities service delivery
• Maintaining a strong working knowledge of critical engineering systems, including mechanical, electrical, fire, and public health systems, and ensuring accurate technical records are kept at all times
• Acting as first responder for engineering incidents, coordinating technical response with maintenance contractors and liaising with the Service Desk, Technical Operations teams, and senior stakeholders
• Applying and supporting emergency engineering procedures and technical standards during incident response and task delivery
• Ensuring incident evaluation scripts are accurate, events are validated, and reports are issued in line with incident management processes, with full tracking of service level commitments
• Maintaining and using Control Room playbooks and associated procedures
• Supporting continuous improvement initiatives through the use of operational and analytical data
• Developing and maintaining internal knowledge platforms to support information sharing across campuses
• Operating and maintaining the CAFM system, ensuring planned, corrective, and reactive works are delivered in line with SLAs and KPIs
• Reviewing planned maintenance records to confirm completion to the required standards, with all supporting documentation in place
• Producing reports on operational availability, efficiency, reliability, and overall service delivery

Experience, Skills & Qualifications

• A recognised Level 3 (or higher) qualification in Mechanical Engineering, Electrical Engineering, or Building Services
• Membership of a relevant professional engineering institution (e.g. CIBSE, IMechE, IET)
• Minimum of 2 years’ experience working with critical building engineering services
• Experience working with BMS and EMS platforms
• Experience using CAFM / CMMS systems
• Strong attention to detail and a clear commitment to operational excellence
• Ability to provide technical support to engineering and operational teams to ensure projects and tasks are delivered to plan
• Strong understanding of technical O&M documentation, drawings, and descriptions of operation
• Ability to work effectively under pressure in a critical environment
• Self-motivated and confident, with the ability to work independently as well as collaboratively within a team
• Excellent communication skills, including the ability to clearly define, explain, and present technical issues
• Ability to organise, structure, and maintain accurate and accessible technical information
• Professional confidence in knowledge and decision-making
• Ability to work with discretion and maintain confidentiality in a secure, commercially sensitive environment
• A thorough, analytical approach with the ability to see tasks through to completion

Evidence of the above may be demonstrated through qualifications and/or relevant professional experience.

Additional Requirements

• Ability to obtain UK Security Clearance (sponsorship provided by the employer)